Well done to Ussman Ahmed and Sana Hussian for passing Unit 202 online examination

Unit 202

You may find this webpage useful for the unit 202 test understand customers

Understand your customers needs

I will be at from Howden House on Wednesday 4th May

10:30 to 12:30 I will be available for drop in sessions


1:00 to 3:00 I will be observing the level 2 apprentices 

I will let you know what room I will be in as soon as I know
Any questions let me know

A huge congratulations to Dean Jepson who passed the exam for 230 equality and diversity in the workplace and 203 priciples of customer service.

Keep up the good work

Calling All NHS Students

Whilst looking doing my regular Google search for items that may be of interest to put on this BLOG, I came across this PDF.

sth.nhs.uk Commitment to customer care booklet

This document is written by Sheffield Teaching Hospitals YOUR Employer.

Whilst I have only had time to have a quick browse through it I feel it will be a useful guide for those of you employed for Sheffield Teaching Hospital working towards your customer service qualification. It could also by useful as a different perspective on customer service for those of you that work in the private sector

Please let me know what you think by leaving a comment below

A huge congratulations to Jamie Deakin, Linda Simpson and Jennifer Glew who passed the exam for 230 equality and diversity in the workplace.

Keep up the good work guys

Yammer

You should have received an email inviting you to join our network on Yammer.
Please register A.S.A.P.
Because I have 3 different groups of students it could get very confusing posting what activities and assignment are for which group on the Blog. 
I would hate for a leaner to complete a piece of work unnecessary. 

Once you register on Yammer I place you in your group you into your group.
There is an all network page where all students can post and a private page for each group.

At the moment there are 3 groups NHS level 2, SCC Level 2 and Level 3.
Yammer can also be used to send personal messages and hand in work.
I will use Yammer to store course materials and resources.

I will give everyone a quick guide on our next meeting.

Yammer is very user friendly, if you can use Facebook you can use Yammer.

Once you are on there please post a quick "Hello" so I know you're there.